Arista is looking for world class technical solutions engineers to support our campus networking products and solutions. A Technical Solutions Engineer at Arista Networks is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations. This is an excellent opportunity to be part of one of the fastest growing technology companies (#8 on Fortune's 100 Fastest-Growing Companies) as we continue the growth and expansion, with a focus on the Enterprise and Campus markets.
Post-sales technical support of Arista Campus products and solutions.
Respond to customer product inquiries via telephone or in written, internet-based email.
Resolve customer concerns raised during installation, operation, maintenance, product application or compatibility matters.
Troubleshoot problems with hardware equipment and software applications and recommend corrective action.
Recreate customer network issues in a dedicated lab environment (as needed).
Document customer communication and recurring technical issues to support product quality programs and product development.
Required Education, Product Knowledge And Technical Skills:
Bachelors in CS/CompNet/EE or similar
Working knowledge of networking industry, products, and protocols
Minimum of 2-3 years hands-on experience and a combination of the following ; designing, deploying, configuring, troubleshooting the following wireless and network protocols/technologies for wide-scale enterprise clients:
Wireless mesh networking
802.11a/b/g/n/ac (Wave 1, Wave 2)
RF fundamentals / MIMO
Wireless clients and drivers
Wireless security (WEP, WAP, WPA2)
Authentication protocols - EAP, LEAP, PEAP
AAA/RADIUS/TACACS, ACL, ARP, DHCP, 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae), ICMP, IPv4 & IPv6, LACP, STP/RSTP/MST (IEEE 802.1d), VLAN (IEEE 802.1q), MAC Learning
Experienced in implementation and troubleshooting of campus wireless deployments including guest access
Experienced in controller configuration and indoor wireless solutions
Experience with wired and wireless packet capture/analysis tools is highly desired
A strong comfort level with Linux is highly desired
The ideal candidate possesses the ability to troubleshooting complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required.
Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development teams -- both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach.
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