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LandSure Systems Ltd. (LandSure) is a technology-driven organization providing innovation, project management, communication, and technology services to the Land Title and Survey Authority of British Columbia (LTSA). A wholly-owned subsidiary of the LTSA, LandSure operates as part of a unique business model to support the continued growth of the LTSA and its services.

At LandSure we offer a collaborative and positive organizational culture that promotes challenging, innovative work in a stable yet dynamic work environment. Located in the heart of Vancouver’s vibrant downtown core, our bright and modern office is just steps from transit, shopping, restaurants and the seawall.

Reporting to the Director of Communications,  you will play a key role in advancing our customers' understanding of the LTSA, our products and services, and the business benefits they can expect from our solutions. You will also partner with our Customer Operations team to deliver an elevated customer experience.

Do you have experience developing videos, blog posts and other education tools and materials? Do you enjoy liaising with customers and addressing their feedback? If so, this job may be for you.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Reporting to the Director of Communications, the Manager, Customer Education:

  •  Determines and prioritizes needs for course design, course evaluation, tools and materials, and learning reinforcement strategies; investigates customer education trends, technological innovations and applications

  •  Determines and prioritizes needs for course design, course evaluation, tools and materials, and learning reinforcement strategies; investigates customer education trends, technological innovations and applications

  • Participates in project meetings for customer change initiatives that will involve the development and facilitation of customer education

  • Creates and executes a rolling plan for customer education activities

  • Creates and executes a rolling plan for written and visual content, and posting/distributing content (e.g., tips) for articles, announcements, e-newsletters, blogs and social media

  • Effectively communicates practice and policy changes; supports updates to the Land Title Practice Manual

  • Ensures seamless operations of education and communications technology (shared with Manager Customer Support Services and supported by Communications Coordinator)

  • Uses analytics reports to track success, develop recommendations and best practices for customer education activities, as well as the future content and campaigns (shared with Manager Customer Support Services and supported by Communications Coordinator)

  • Effectively communicates with team members, stakeholders, and partners to ensure objectives, timelines and goals are being met; collaborates with external customer education vendors and industry/domain partners as appropriate

QUALIFICATIONS

Education and Experience:

• Bachelor’s degree in Communications, Adult Education, Human Resources, or equivalent; advanced knowledge of adult learning theory and instructional design principles;

• Minimum 5 years’ practical experience in customer-oriented education program design and delivery, preferably in a public sector, real estate, legal environment or B2B environment;

• Solid business acumen, analytical and problem solving skills; strong presentation and training delivery skills;

• Strong organizational and project management skills, including the ability to work in a fast-paced environment with multiple priorities;

• Superior teamwork competencies with the ability to establish and maintain effective working relationships with colleagues, customers and stakeholders;

• Proficiency with MS-Office and education delivery software; basic knowledge of video editing software and Adobe Creative Suite.

In addition, you demonstrate excellent customer service and interpersonal skills, an ability to adapt to a complex and changing environment, and enthusiasm for making the LTSA a world leader in title registration, survey management, and land and property-based systems.

How To Apply

To learn more about this career defining role, contact Anna Shojania, Senior Partner of GO Recruitment, at Anna@gorecruitment.com or at 604-726-4868.The

LTSA operates critical systems that underpin BC’s private property market, civil justice system, taxation and Crown land management frameworks. Ensuring we hire properly qualified and suitable candidates is necessary for the programs and activities of the LTSA and LandSure. As part of our hiring process, we will request that a candidate supply certain personal information so that we may conduct identity, reference, education and credential verification, and criminal record checks. Credit bureau inquiry checks may also be conducted for certain positions. As a public body, the LTSA is authorized to collect personal information under section 26(c) of the Freedom of Information and Protection of Privacy Act (FIPPA).