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We are looking for Two (2) Business Analysts to join our growing Business Solutions Team. Working alongside other business analysts, you will work closely with project managers to deliver business results across all business areas of Trail Appliances. Your work will include identifying and resolving business problems, process mapping, requirements analysis, documenting processes, and performing user acceptance testing. To succeed in this role you should have a natural analytical way of thinking, be a creative problem solver, and be able to explain difficult concepts to non-technical users.

About Trail Techworks

Trail Techworks builds and operates the technology that powers Trail Appliances – Western Canada’s largest independent appliance retailer.

Our mission is transformation. We are evolving Trail Appliances from bricks-and-mortar retailers into omni-channel retailers that can serve their customers when, where and how they want.

Get the full Trail Techworks story at

What we offer

  • Flexible work schedule

  • Casual and open work environment

  • Awesome Gastown workspace

  • Competitive salary and benefits package

  • Regular social events with a great team culture

  • Work with a high-performing team of people who are passionate about their work

Duties & Responsibilities

  • Build consensus and facilitate dialogue with project managers, developers, colleagues and business users

  • Work with developers to create functional specifications and build mock-ups of proposed solutions

  • Elicit requirements, analyze, understand, document, and improve systems and processes

  • Communicate regularly with stakeholders and executives on project status, needs, and milestones

  • Gather ongoing feedback on both existing and upcoming projects and product features

  • Act as an internal business area expert and champion

  • Review and analyze customer requests, product functionality and enhancements

  • Rotate in for light technical support duties in a tiered project support model

Knowledge, Skills & Abilities

  • Very strong communication skills with both technical and non-technical stakeholders

  • Strong analytical and business process modeling skills

  • Strong consulting skills with the ability to influence, advise, mediate and control scope

  • A service-oriented customer focus – do what it takes to solve customer problems

  • Detail-orientation with a natural tendency toward polish and quality

  • Basic programming and SQL skills – you love applying technology to solve challenging problems

  • ERP experience is highly desirable

  • EDI experience is desirable

Experience and Credentials

  • Minimum 3 years of technology-related work experience, including 1 or more years successfully managing technology products and/or projects

Additional Requirements

  • Occasional travel to lower mainland retail stores and head office

To apply:

We are the outsourced recruitment partner for Trail Techworks. If you wish to ask questions prior to applying, please contact Marvin Pon.